(F)requently (A)sked (Q)uestions

In case you were wondering..

Product

Is this safe for sensitive skin?

Absolutely! All of our ingredients are natural, organic, and heaven sent. Safe for even the most sensitive skins, our CUPAÇU | WET BALM has been specifically formulated to avoid causing irritation or adverse reactions. For a gentle and mild experience without the harsh stuff. It’s completely fragrance-free, paraben-free, cruelty-free, BS free. You name it.

I can use this on my skin AND hair?

YES! With our powerhouse of earths finest luxuries, our key ingredients deliver benefits that successfully nourish and moisturize BOTH hair and skin. Leaving you silky smooth, all over. Your all in one multi-functional WET BALM.

A product for both him and her?

FEZEK IS COMPLETELY UNISEX. Here at the shop, we make luxury skin care accessible to everyone. Totally safe for pregnant woman, tattoo lovers, and those exploring their physique through earths finest luxuries.

What skin type is this product best suited for?

ALL SKIN TYPES. Even the most sensitive. No fragrances, No harsh toxins, No BS. Your skin is safe with us.

Shipping

What are your shipping options?

Standard Shipping: 7-14 Business Days.

What are your shipping options for International Shipping?

USPS (7-30 business days) : *International Duties & Taxes to be paid. Your customs fees are not prepaid and additional charges may apply in your country post office.

Order

How do I track my order?

Your order will process for 24-48 business hours. Once your order has shipped an email will be sent to you containing tracking information. Additionally please allow 24-48 business hours for your shipment details to update with USPS.

What is considered a final sale?

All items ordered and shipped are considered as a Final Sale and will not be subjected for returns unless the product is damaged.

How do I know if my order has been placed?

Upon completion of your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number.

If you have any additional questions feel free to contact our support team at support@sultrychiclabel.com. One of our customer service representatives will be happy to assist you. Kindly note to check your spam folder as the email may have filtered into that folder.

What if my order has not been delivered?

If after contacting USPS you still need assistance regarding locating your order feel free to contact us at support@sultrychiclabel.com and one of our representative will get in touch with you.

I've just placed my order. Can I change it?

Yes, you can. Please send us an email or reach out to us via our social media channels within 4 hours of placing the order we will get back to you. However, you will not be able to make any changes if the order is already shipped out.

Do you accept returns?

ou can read more about our return policy in the RETURNS/REFUND section.

I received a damaged item. What do I do?

In the rare event that the item you received is not in pristine condition [We are extremely sorry]. Please contact our team with a photo of the damage and our team will gladly refund/reship your items in a timely manner.