FEZEK

Our Commitment:
Your satisfaction is our top priority. If you’re not entirely happy with your purchase, we’re here to help.

Return Window:
You may return most new, unopened items within 30 days of delivery for a full refund.

Damaged or Defective Items:
If your order arrives damaged or defective, please contact us immediately. We will cover all shipping costs for the return of damaged or defective items and send a replacement at no additional cost to you.

Easy Returns:
To initiate a return, please contact our customer service team. Follow the simple instructions provided by our team to complete your return.

Refund Process:
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Free Return Shipping:
We offer free return shipping for items that are returned due to an error on our part or a defect in the product. For all other returns, the customer is responsible for return shipping costs.

Exchange Option:
If you prefer, we can also offer an exchange for another item or store credit that you can use at any time.

Different Rules for Different Items:
Please note that certain types of items may have specific return rules. Refer to the product listing for any unique return policies.

Customer Support:
For assistance with your return or if you have any questions, please reach out to our customer service team directly at celine@fezek.com or connect with us on Instagram @fezekbodyshop. Our team is ready to help you with any concerns or questions about your order, return, or refund.

International Returns:
International returns are subject to the same policy. However, we do not cover return shipping costs for international returns. Duties, taxes, and any additional charges for customs clearance are not refundable.

Return Address:
Please send all returns to the following address, unless instructed otherwise by our customer service team:
FEZEK
1500 Tileston Road #106
Saint Cloud, FL, 34772

Additional Information:
We are not liable for any items lost or stolen in transit. Please keep a copy of your shipping receipt as proof. If an item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping Times:
Most orders will be delivered within 5-7 business days. We appreciate your patience as delivery times may vary based on the shipping carrier and destination.

• Mango Butter

Encourages the skin to produce new, healthy skin cells, improving the skin’s texture and elasticity.

• Shea Butter

Helps trap moisture in the skin, collagen boosting
properties that soften fine lines and wrinkles.

• Cocoa Buuter

Antioxidants powerhouse which improves blood flow to the skin and slow skin aging by fighting against damage from the sun’s harmful UV rays.

• Beeswax

Is anti-allergic, anti-inflammatory, antioxidant, anti-bacterial
and germicidal.

• Vitamin E Oil

(Not the cheap gold stuff) reduce and prevent dry skin, popular
with those who suffer from eczema and psoriasis.

•  CUPUAÇU

OUR SECRET INGREDIENT THAT’S NO SECRET. Our super hydrator rich in fatty acids
improves tone and fights against free radicals in the skin.

Absolutely! All of our ingredients are natural, organic, andheaven sent.Safe for even the most sensitive skins, our CUPAÇU | WET BALM has been specificallyformulatedto avoid causing irritation or adverse reactions. For a gentle and mild experience without the harsh stuff. It’s completely fragrance-free, paraben-free, cruelty-free,BS free.You name it.

YES! With our powerhouse of earths finest luxuries, our key ingredients deliver benefits that successfully nourish and moisturize BOTH hair and skin. Leaving you silky smooth, all over. Your all in one multi-functional WET BALM.

FEZEK IS COMPLETELY UNISEX. Here at the shop, we make luxury skin care accessible to everyone. Totally safe for pregnant woman, tattoo lovers, and those exploring their physique through earths finest luxuries.

ALL SKIN TYPES. Even the most sensitive. No fragrances, No harsh toxins, No BS. Your skin is safe with us.